Customization Options:
Do you offer customization options?
Yes, we do! If you're looking for custom furniture solutions, please contact our sales team at 630-357-5600 for more details. We're happy to help create furniture that meets your specific needs.
Shipping & Returns:
How long does shipping take?
Most in-stock orders ship within 2-3 business days. Delivery times vary based on your location but are typically within 2-4 business days after shipping.
Do you offer free shipping?
Yes, we offer free shipping on orders that meet the minimum purchase amount. Please contact us for more details on qualifying orders.
What is your return/exchange policy?
We accept returns within 21 days of receiving the item. Products must be unused, in brand-new condition, and in their original packaging with all tags and inserts. For more information, refer to our Return Policy.
What should I do if my item arrives damaged?
If your item arrives damaged, please take a photo of the damaged piece and its packaging. Retain the box and send the photos to furnituredesigndna@gmail.com Our team will assist you in resolving the issue promptly.
Payment & Warranty
What payment methods do you accept?
We accept all major credit cards and PayPal for your convenience.
Is financing available for larger purchases?
Yes, we offer flexible payment plans and installment options for purchases over $50, powered by Shopify's Shop Pay. Contact us for more details about financing options.
Do your products come with a warranty?
Yes, all our products come with a 5-year warranty to ensure you’re covered for any manufacturing defects or issues.
Customer Support
How can I contact your customer service team?
You can reach our customer service team at 630-357-5600 or email us at furnituredesigndna@gmail.com. We're here to help with any questions or concerns.
Where can I find assembly instructions?
Assembly instructions are included in the box with your order. If you encounter any issues or need additional support, please reach out to our team at 630-357-5600.